Lyon Architect’s Quality Policy Statement

Quality Assurance

On 30 March 1999 our firm was awarded certification under ISO AS/NZS 9001 and holds Certificate No 6193. The associated schedule entitles the firm of Lyon Architects to provide consulting architectural services and includes site investigation, building inspections, feasibility studies, project management, full architectural services and interior design.

Lyon Architects has a commitment to provide our clients with quality service. We have defined our commitment as set out below and in line with ISO AS/NZS 9001:1994:

"It is our policy that having accepted a commission for a project regardless of size or complexity we will   prepare a Design Plan for the project and the work will be undertaken with the same level of commitment for all projects.

We consider that our professional responsibility extends beyond our clients and that we have an obligation to ensure that all projects undertaken by our practice meet the expectations of the broader community in areas such as health and safety, environmental factors and the like.

It is our intention that our clients are made aware of this commitment. It is also our intention that we continue to retain a reputation for the quality of our service and of the architecture we produce.

The implementation of quality management is the most predictable and ordered way of running a well managed architectural practice, serving our clients and ensuring profitability and continuing work.

The introduction of Quality Assurance into our office is seen as an important part of project management within the practice. It is intended to achieve the following objectives to maintain the highest professional standards for all projects undertaken by the office:

to achieve a consistently high level of client satisfaction with our service;  
to develop a reputation for providing professional, innovative and efficient service to our clients;  
to continually improve the quality of service we provide to our clients ;  
to progressively improve the skills of our staff through a programme of professional development training;  
to demonstrate our understanding of our professional responsibilities to the broader community and to the environment in projects we undertake;  
to consistently improve the efficiency of the service we provide;
to regularly review our performance and achievements; and
to ensure that the practice remains profitable.

 

to achieve a consistently high level of client satisfaction with our service;
to develop a reputation for providing professional, innovative and efficient service to our clients;
to continually improve the quality of service we provide to our clients ;
to progressively improve the skills of our staff through a programme of professional development training;
to demonstrate our understanding of our professional responsibilities to the broader community and to the environment in projects we undertake;
to consistently improve the efficiency of the service we provide;
to regularly review our performance and achievements; and
to ensure that the practice remains profitable.

We expect that our staff will embrace these ideals and demonstrate their commitment by ensuring that their actions and work is undertaken in compliance with our system."

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